Technical Support · Client Onboarding · QA

Jason Huynh

I help people get unstuck with technology.

I spent 3+ years on the support and QA team at an AI camera company, troubleshooting hardware and connectivity issues and testing devices before they shipped. Based in Orange County, CA. Open to remote, or hybrid/on-site in OC and LA.

View my resume Email me My work at TRACE →
4 yrsclient-facing
15–20tickets a day
20+cameras per QA batch
2-in-1support + QA

01 · About

About me

I like figuring out why things break and explaining the fix in a way anyone can follow. Most of the customers I supported weren't technical, so I learned to turn messy problems into simple, step-by-step solutions, usually in a single conversation.

I also enjoy the hands-on side: reproducing bugs myself, testing hardware, and giving engineers clear write-ups so issues get fixed fast. I have a B.S. in Marketing from Cal State Long Beach, which comes in handy when it comes to understanding customers and communicating clearly.

Right now I'm looking for my next role in technical support, client onboarding, customer success or QA.

🏋️ Gym☕ Making coffee🃏 Pokémon cards✈️ Travel & photos

Outside of work, you'll usually find me at the gym, making coffee, collecting Pokémon cards, or traveling and taking photos in places like Japan and Korea. You can see some of my trips in my travel journal.

02 · Experience

Experience

QA Analyst & Customer Support

TRACE (AI-powered camera company) · Garden Grove, CA

Apr 2023 – Jun 2026
  • Resolved 15–20 technical support tickets a day in Zendesk over live chat and email, covering camera hardware, connectivity and video-upload issues.
  • Ran pre-shipment QA on batches of 20+ cameras using Python test scripts, tracking results in Google Sheets to decide which units passed for shipment.
  • Diagnosed failing units (camera modules not detected, board and battery issues) and handed them off to the repair team with clear notes.
  • Reproduced customer-reported problems hands-on and escalated complex cases to engineering with clear written reports.
  • Built troubleshooting docs and Zendesk macros, and trained new teammates on support workflows.
ZendeskPythonGoogle SheetsTailscaleHardware QA
See more about my work at TRACE (video & slides) →

Sales Associate

Uniqlo · Costa Mesa, CA

Jun 2022 – Mar 2023
  • Answered customer questions and resolved service issues on the sales floor of a busy, high-volume store.
  • Kept inventory records accurate and coordinated daily store operations with a team of 20+ associates.
Customer serviceProblem solvingFast-paced teamwork

03 · Skills

What I bring

💬

Customer support

Zendesk ticket triage, macros and queues. Live chat and email support. Patient, plain-language troubleshooting and de-escalation.

🔧

Technical troubleshooting

Hardware and connectivity diagnostics, bug reproduction, root-cause analysis and clean escalations to engineering.

🧪

QA & testing

Pre-shipment device testing with Python scripts, tracking results and pass/fail decisions in Google Sheets.

🤖

AI & tools

Claude, OpenClaw (AI agent automation), Slack, Google Workspace, Microsoft 365, Excel.

04 · Projects

Projects

Client marketing project: Annex Training Center

CSULB · Client: Annex Training Center, Long Beach ↗

Worked with a student team for several months to modernize a real gym's outdated website and social media. Our data-informed outreach to 2,243 accounts brought in 19 inquiries and 7 purchases for the client.

Personal AI agent setup

OpenClaw · Claude

I run my own AI agents to automate everyday work: researching and tracking job postings, updating spreadsheets, monitoring prices and market data, and sending myself daily summaries. It keeps me troubleshooting and learning new tools.

Personal website & tools

Cloudflare · GitHub

Built and run my own websites, including this one, using Cloudflare, GitHub and AI-assisted development. I handle the setup, domains and updates myself.

05 · Contact

Let's talk

Open to technical support, onboarding, customer success and QA roles: remote, or hybrid/on-site in Orange County and LA.

jasonhuynh310@gmail.com LinkedIn Resume (PDF)